General Terms and Conditions (GTC) & Testbox Policy for www.juwelman.de

1. Scope of application These terms and conditions apply to all orders from consumers (according to Section 13 of the German Civil Code) in the online shop www.juwelman.de .

2. Contracting partner Juwelman
Van Nhan Nguyen
Kreuzstraße 172
75217 Birkenfeld
Germany
Email: info@juwelman.de
Note according to § 19 UStG: No VAT identification (small business regulation).

3. Conclusion of Contract The product presentation in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the "Buy now" button, you place a binding order. Acceptance occurs through express confirmation or by shipping the goods.

4. Prices & Shipping Costs All prices are final prices according to Section 19 of the German Value Added Tax Act (UStG). Shipping costs are stated separately during checkout. For deliveries outside the EU, additional customs duties or taxes may apply, which are to be borne by the customer.

5. Delivery Shipping is carried out worldwide with DHL or DHL Express.
Germany & EU: 2–14 working days
Non-EU countries: 6–21 working days (depending on customs)

Note: Delivery delays due to customs or individual production (e.g. engravings, special dimensions) are possible.

6. Payment methods

• Shopify Payments (credit card, Klarna, Sofortüberweisung, Apple Pay)

• PayPal
  The availability of payment methods may vary by country/currency.

7. Retention of title The goods remain our property until full payment has been made.

8. Right of withdrawal / returns There is no right of withdrawal for personalized or configured products (e.g. rings with selectable size, material, stone setting, engraving) (Section 312g Paragraph 2 No. 1 BGB).

As a gesture of goodwill, we offer a voluntary return for non-personalized products within 30 days of receipt, provided the item is unworn, undamaged, and in its original packaging. The buyer is responsible for return shipping costs. Refunds will only cover the product price.

9. Returns from non-EU countries: The customer is responsible for ensuring a correct, trackable return shipment at their own expense. Non-refundable: shipping costs, customs duties, and storage fees. No refunds will be given for lost or non-arrived items.

10. Special arrangement: Test ring box We offer a test ring box with 5 sample rings made of 925 silver (zirconia stones) for viewing for a maximum test period of 14 days from receipt.

• During these 30 days, use remains free of charge.

• The customer is obliged to return the rings no later than 30 days after receipt.

• Return shipping is at your own expense. Proof of shipment (e.g., a shipping receipt with tracking number) must be submitted by email to info@juwelman.de .

• At the same time, the bank details for the refund must be provided.

• We will refund the return shipping costs after receipt of the goods and presentation of the shipping receipt.

• If no return or proof of shipment is made within 30 days, a rental model will automatically be activated: €100 will be charged every 30 days until a complete return with proof is made.

• Upon presentation of proof, the trial subscription ends automatically and no further costs are incurred.

• No refund will be given for late or incomplete returns.

11. Customs & Import Duties: For deliveries outside of the EU, customs duties or taxes may apply. These are not included in the purchase price and must be paid by the customer upon delivery. If acceptance is refused, we reserve the right to deduct any costs incurred (e.g., return postage, storage costs) from the refund amount.

12. Dispute Resolution EU online dispute resolution platform: https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final provisions German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Should individual clauses be invalid, the validity of the remaining provisions shall remain unaffected.