FAQ
FAQ
Where are your rings made?
We are a family-owned and master-owned business from Baden-Württemberg, Germany. With our many years of experience in jewelry making, we craft rings of jeweler-quality. Our commitment to craftsmanship excellence guarantees you products that are timelessly beautiful and of the highest quality.
How do I find the right ring size?
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What materials do you use for your rings?
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Can I have a ring customized to my liking?
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How can I contact customer service?
Our customer service is available Monday to Friday from 9 a.m. to 5 p.m. You can reach us at any time via contact form, email, or phone.
Shipping Questions
Will the shipped goods also be insured?
All orders are shipped exclusively with insurance .
This ensures your order is optimally protected throughout its entire transport. Should a package get lost or damaged, you're automatically covered.
How long does shipping take?
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Do you also ship worldwide?
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Do you offer free shipping?
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How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to check the status of your delivery at any time.
Return Questions
What is your return policy?
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How can I return a ring?
To return a ring, please contact our customer service team using our contact form. We will send you a return label. Please include the completed return form so we can process your return quickly and efficiently.
Can I get my money back or exchange it?
The choice is yours! You can choose either a refund or an exchange for a different ring. Your refund will be processed within 14 days of receiving the return.
What should I do if the ring doesn't arrive?
If your ring doesn't arrive within the specified delivery time, please contact us immediately. We will review the status of your order and offer you a solution as quickly as possible to ensure you are completely satisfied with your purchase.
